Our 3-month warranty
Last updated: October 27, 2026
Every piece from Petals & Karat comes with a 3-month warranty against manufacturing defects. If a piece fails because of how it was made, we’ll make it right.
What’s covered
Faults in how a piece was made that show up with normal wear, such as:
- a clasp, link or jump ring that breaks
- an earring post that snaps or comes away from the earring
- a stone that falls out of its setting
- a soldered joint that comes apart
What’s not covered
- Normal wear, such as fine scratches or a finish that softens over time.
- Loss or theft.
- Accidental damage, such as knocks, crushing, pulling or bending.
- Damage from harsh chemicals, such as bleach or cleaning products.
- Repairs, resizing or other changes made by anyone other than us.
What we’ll do
We’ll replace your piece with the same one. If it’s sold out, you choose a similar piece, store credit or a refund of what you paid. We cover the shipping both ways.
How long it lasts
3 months from the day your order is delivered. For a piece bought at one of our pop-up markets, 3 months from the day you buy it.
Who it covers
Pieces bought online or at our pop-up markets, including gifts.
How to make a claim
Write to us at support@petalsandkarat.com with your order number or market receipt, a photo of the piece and a few words about what happened. We reply within 1–2 business days.
Caring for your piece
- Put it on after perfume, lotion and hairspray.
- After the sea, rinse it in fresh water and pat it dry.
- Take it off before using cleaning products.
- Wipe it with a soft, dry cloth after wearing.
- Store it dry, in its box, between wears.
Returns
Changed your mind about a piece? Our Refund policy covers returns within 30 days of delivery.