Shipping policy
Last updated: October 27, 2026
Where do you ship?
We ship within Canada only, to every province and territory except Quebec, for now.
Each order ships to the one address you enter at checkout. Because every parcel stays in Canada, there are no duties or customs fees to pay when it arrives.
How much is shipping?
All prices are in Canadian dollars.
- Standard shipping: $8
- Standard shipping is free when your order total is $55 or more, after discounts and before tax.
Gift packaging counts toward the $55. Digital gift cards are emailed, so they don’t need shipping and don’t count toward the $55.
When will my order ship?
We pack every order by hand. Most orders are dispatched within 24 hours, and every order within 48 hours on business days (Monday to Friday, except public holidays).
If anything holds your order up, we’ll email you the same day.
How will it travel, and when will it arrive?
Every parcel is tracked and travels with a carrier such as Intelcom or Canada Post.
After dispatch, Standard parcels usually arrive within:
- Cities in Ontario: 2 to 3 business days
- Cities in British Columbia, Alberta, Saskatchewan, Manitoba, New Brunswick, Nova Scotia and Prince Edward Island: 3 to 5 business days
- Newfoundland and Labrador, rural addresses and P.O. boxes: 5 to 7 business days
- Yukon, Northwest Territories and Nunavut: up to 15 business days
These are estimates, not guarantees. Winter weather and the holiday rush can slow things down, so please order holiday gifts early.
How do I track my order?
As soon as your order ships, we email a tracking link to the address you used at checkout.
Sending a gift? Our shipping emails go to you, not to your recipient. The carrier may still send them its own delivery notices.
Can you ship a gift straight to someone?
Yes. Enter their name and address at checkout and we’ll send it straight to them. The receipt stays with you, never in the parcel.
- Gift packaging is our signature box and a handwritten card with your message: $4 for a single-piece gift, free for two or more pieces. Each gift comes in its own box.
- Sending to more than one address? Each address is its own order. Your bag sets it up for you: check out the gift first, and we’ll bring you straight back for the rest. Your Build a Set saving stays on every order, and shipping is worked out per order (free from $55 on each).
What if my address is wrong or needs to change?
Need to change your address? Email us with your order number as soon as you can. If your order hasn’t shipped yet, we’ll do our best to update it.
If a parcel comes back to us because of a wrong or incomplete address, we’ll email you and send it again for $8 (free if the carrier made the mistake). If you’d rather not, or we don’t hear back within 14 days, we’ll refund your pieces, less the original shipping.
What if my parcel is lost or arrives damaged?
- Damaged, faulty or not what you ordered? Email support@petalsandkarat.com within 7 days of delivery, with your order number and photos of the piece, its packaging and the shipping label. Please keep the packaging until we’ve sorted it out. You choose a replacement or a full refund, including any shipping you paid. If we ask you to send the piece back, the postage is on us.
- Parcel hasn’t arrived? Email support@petalsandkarat.com within 7 days of the expected delivery date shown in your tracking, with your order number. If your tracking doesn’t show an expected date, count from the end of the delivery estimate above. If your parcel is confirmed lost, you choose a replacement or a full refund, including any shipping you paid.
- Tracking says delivered? Once tracking shows it was delivered to your checkout address, we can’t take responsibility if it goes missing. Please check around your door, your mailbox, your building’s mail room and with your neighbours. If you think it was delivered to the wrong address, write to us within 7 days and we’ll check with our shipping partner.
If more than 7 days have passed, write to us anyway.
What if my order is very late?
If your order hasn’t arrived 30 days after you placed it, you can cancel it at any time before it arrives. Email us at support@petalsandkarat.com and we’ll refund everything you paid, including shipping, within 15 days.
Questions?
Write to us at support@petalsandkarat.com with your order number. We reply within 1–2 business days.
Our Refund policy covers returns.