Refund policy
Last updated: October 27, 2026
We want you to love every piece. If you don’t, here’s how returns, exchanges and refunds work.
Returns
You have 30 days from the day your order is delivered to ask us for a return. This includes earrings.
Pieces must be unworn and in their original packaging, with everything that came with them, like the cleaning cloth. You’re welcome to keep the handwritten card.
How to start a return
- Write to us at support@petalsandkarat.com within 30 days of delivery, with your order number and the piece you’d like to return.
- We’ll email you a prepaid Canada Post return label.
- Pack the piece in its original packaging, attach the label and drop it at any Canada Post location within 14 days of our email.
The cost of the return label is taken off your refund. We’ll tell you the cost when we send the label. If your piece arrived damaged, faulty or not what you ordered, the label is free.
What can’t be returned
- Pop-up market purchases: final sale, unless faulty. Our 3-month warranty still covers them.
- Gift packaging: the $4 on a single-piece gift, once your card is written, unless the piece was faulty or the mistake was ours.
- Digital gift cards.
Exchanges
If your piece arrived damaged, faulty or not what you ordered, we’ll swap it for the right piece and pay the shipping both ways.
We don’t offer exchanges if you change your mind. You can return the piece for a refund and place a new order.
Damaged, faulty or missing orders
Email support@petalsandkarat.com within 7 days of delivery (or of the expected delivery date, if your parcel hasn’t arrived), with your order number and photos. You choose a replacement or a full refund, including shipping. Our Shipping policy has the details.
Gifts
Received a piece from us as a gift? You can return it for store credit, quietly. We don’t tell the person who sent it.
Email support@petalsandkarat.com within 30 days of delivery, with the order number from your packing slip or the sender’s name. The same rules apply.
We’ll email you a return label. Once your return reaches us, you’ll get a store credit code worth what was paid, less the label. It never expires.
Were you given your gift more than 30 days after it was delivered? Write to us anyway. We look at each case on its own, though we can’t promise store credit.
Refunds
Once your return reaches us and we’ve checked it, your refund goes back to your original payment method within 5 to 10 business days.
If a piece comes back worn, we’ll show you photos and send it back to you.
Sets and codes
If you return one piece from an order that used Build a Set or a code, we refund what you paid for that piece, after its share of the discount. The pieces you keep stay at the price you paid.
Shipping and tax
We don’t refund the original shipping when you return a piece because you changed your mind. If your order shipped free and you return part of it, we never charge shipping back.
Any tax you paid on a returned piece is refunded with it.
Our 3-month warranty
Every piece comes with a 3-month warranty against manufacturing defects. Our warranty page explains how it works.
Questions
Write to us at support@petalsandkarat.com. We reply within 1–2 business days.