Terms of service
Last updated: October 27, 2026
Overview
In these Terms, “we”, “us” and “our” mean 18241961 Canada Inc., operating as Petals & Karat, a Canadian jewellery business based in Waterloo, Ontario. The “Services” means our store and website, and everything on them.
These Terms, together with our Refund policy, 3-month warranty, Shipping policy, Privacy policy and Offers & terms page, apply when you use the Services or buy from us.
By visiting, using or buying through the Services, you agree to these Terms and to our Privacy policy.
We don’t deliver to Quebec.
1. Access and account
By agreeing to these Terms, you confirm that you’ve reached the age of majority in your province or territory. If you haven’t, please ask a parent or guardian to place your order.
Please make sure the details you give us, such as your email address and your payment and shipping details, are correct and that you have the right to use them.
If you create an account, keep your sign-in details safe and don’t share them. If you think someone else has used it, email us right away.
2. Our products
We take care to describe and photograph every piece accurately. Each product page lists the exact materials for that piece.
Colours and finishes can look slightly different in person than on your screen.
We may update product descriptions, stop selling a piece, or limit how many of a piece one customer, address or order can buy. These changes never affect an order we’ve already accepted.
3. Orders
When you place an order, you’re making an offer to buy. Checkout shows your pieces, shipping, tax and total before you pay, so please check it carefully, especially your shipping address.
Your order is accepted when your payment goes through and we email your order confirmation. That email is your written copy of our agreement, so please keep it.
In rare cases we may need to cancel an order after confirming it: if a piece turns out to be out of stock, if there’s an obvious pricing error, or if we can’t verify the payment. If we cancel all or part of an order, we’ll email you and refund everything you paid for it to your original payment method within 15 days.
Need to change or cancel an order? Email us at support@petalsandkarat.com as soon as you can, with your order number. If your order hasn’t shipped yet, we’ll do our best to change or cancel it. Once it has shipped, our Refund policy applies.
Returns and refunds are explained in our Refund policy, and our 3-month warranty on our warranty page.
Our pieces are sold for personal use and gifting, not for resale.
4. Prices, payment and offers
All prices are in Canadian dollars. The price you pay is the price shown when you place your order. Prices, offers and promotions may change, but never for an order you’ve already placed.
Shipping and tax are added at checkout, and you’ll see your total before you pay. There are no other fees, apart from optional gift packaging on a single-piece gift ($4), and no customs or import charges.
Our Instagram and Facebook shop uses our website prices. Prices at our pop-up markets may sometimes differ from prices in our online store.
From time to time we run promotions with their own conditions, listed below and on our Offers & terms page. If a promotion’s conditions differ from these Terms, the promotion’s conditions apply to that promotion.
Payment
We accept the payment methods shown at checkout, such as Visa, Mastercard, American Express, Apple Pay and Google Pay. Card and wallet payments are processed securely by Shopify Payments.
Your payment is authorized when you place your order and charged no later than when we dispatch it.
If Shop Pay Installments appears at checkout, it’s offered by its provider under that provider’s own terms, and approval depends on eligibility.
Offers and codes
These are the conditions of our current offers. Discounts are applied before tax and shown at checkout before you pay. Discount codes have no cash value. If you return part of a discounted order, our Refund policy explains what is refunded.
- Build a Set: $4 off every piece when your order has two or more pieces, online (applied automatically at checkout) and at our pop-up markets. It combines with free shipping, but not with other discounts. If your order qualifies for more than one saving, the bigger one applies.
- Welcome offer: sign up on our website and we’ll email you a code for 10% off your first order. It works once, only if you haven’t ordered from us before (online or at a pop-up market), and can’t be combined with other discounts, including Build a Set.
- Gift cards: our digital gift cards ($25, $50, $75 or $100) are emailed to the person you choose, on the date you pick. They can be used on petalsandkarat.com, never expire, have no fees and can’t be exchanged for cash. Discounts, Build a Set and other gift cards can’t be used to buy them, and they don’t count toward free shipping. Anyone with the code can use it, so please keep it safe.
- Contests: if we ever run a contest or giveaway, it will have its own official rules.
Free shipping
Standard shipping is free within Canada when your order total is $55 or more after discounts and before tax. Gift packaging counts toward the $55. Our Shipping policy has the details.
Giving Back
From November 1, 2026 to January 31, 2027, we’re giving $1 from every order in support of The Food Bank of Waterloo Region. Every $1 helps provide two healthy meals.
- The $1 comes from our side of the sale. Nothing is added to your price, and it isn’t a donation from you, so there’s no tax receipt.
- Every order placed between those dates counts, on our website or at our pop-up markets, gifts included, even if it’s later returned or cancelled. Orders placed before November 1, 2026 aren’t included.
- We send the full amount to The Food Bank of Waterloo Region within 60 days after the campaign ends.
If we extend the campaign, we’ll update the dates here.
5. Shipping and delivery
We ship within Canada only, except Quebec. We dispatch every order within 48 hours on business days, and delivery times are estimates, not guarantees. Our Shipping policy has the details.
If your parcel is lost or arrives damaged, you choose a replacement or a full refund, including any shipping you paid. We remain responsible for your order until it’s delivered to the address you gave us.
We’re not responsible for delays caused by events outside our reasonable control, such as severe weather or carrier disruptions.
6. Intellectual property
Everything on our Services, including our name, logo, text, photos, graphics, videos and the design and arrangement of our site, belongs to Petals & Karat or to those who license it to us. It’s protected by Canadian and international copyright, trademark and other intellectual property laws.
You may use the Services for your own personal, non-commercial use. Please don’t copy, share or reuse any of our material without our written permission.
Our name, logo, product names and designs are trademarks of Petals & Karat. Other names and logos on the Services, such as Shopify’s and The Food Bank of Waterloo Region’s, belong to their owners.
7. Optional tools
Some features of the Services are provided by other companies, such as Shopify’s checkout and payment options, instalment options, and Judge.me, which runs our product reviews. We don’t monitor or control these tools, and they come with their providers’ own terms. Please make sure you’re comfortable with those terms before you use them.
As far as the law allows, we’re not responsible for how third-party tools work. This doesn’t limit our responsibility for your order.
If we add new features or tools to the Services, these Terms apply to them too.
8. Third-party links
The Services may link to other websites, such as Instagram. We don’t control those sites and aren’t responsible for their content, products or privacy practices.
9. Relationship with Shopify
Petals & Karat is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Petals & Karat. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Petals & Karat, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Petals & Karat.
10. Privacy policy
All personal information we collect through the Services is covered by our Privacy policy, and some personal information may also be covered by Shopify’s Privacy Policy. By using the Services, you confirm that you’ve had the chance to read them.
Because our store is hosted by Shopify, the information you give us is shared with Shopify and other service providers, some of them outside Canada, so they can provide the Services.
11. Errors, inaccuracies and omissions
Our site may sometimes contain a typo or error, for example in a price, description or availability. We’ll correct errors when we find them.
12. Prohibited uses
Please use the Services lawfully. Don’t:
- break any law or anyone’s rights, including our intellectual property;
- harass or harm our team or anyone else;
- send spam, false information or harmful code;
- copy, resell or exploit any part of the Services;
- collect other people’s personal information; or
- use robots, scrapers, AI tools or other automated means, except as section 13 allows, or get around our security.
13. Agents
An “Agent” is software that acts on its own for a person or business, such as an AI shopping assistant. An Agent may use the Services only if it identifies itself (with “Agent/[agent name]” in its user agent string), answers truthfully when asked whether it’s a person or a computer, and never hides what it is or gets around CAPTCHAs or other measures that control Agents. We may limit or block any Agent.
14. Termination
We may suspend or end your access to the Services if you break these Terms or the law, or if we stop operating them. We’ll still deliver or refund any order we’ve already accepted. You can ask us to close your account at any time.
Sections that by their nature should continue, such as Limitation of liability and Governing law, still apply after that.
15. Warranties
Every piece comes with our 3-month warranty against manufacturing defects, set out on our warranty page.
We can’t promise that our website will always be available, secure or free of errors.
16. Limitation of liability
As far as the law allows, neither we nor Shopify, nor our team members, contractors, service providers or licensors, are responsible for:
- indirect or consequential losses, such as lost profits, lost revenue, lost savings or lost data; or
- losses that weren’t reasonably foreseeable when you used the Services or placed your order.
17. Indemnification
If you post content on the Services that breaks the law or someone else’s rights, or you deliberately misuse the Services, and someone makes a claim against Petals & Karat or Shopify because of it, you agree to cover the reasonable losses that result, as far as the law allows. This doesn’t cover anything we or Shopify caused.
18. Severability
If any part of these Terms is found to be unlawful, void or unenforceable, that part still applies as far as the law allows, and the rest of these Terms is not affected.
19. Waiver and entire agreement
If we don’t enforce a right or a part of these Terms, that doesn’t mean we’ve given it up.
These Terms, our policies, your order confirmation and each piece’s product page make up our agreement about your order.
20. Assignment
You can’t transfer your rights or obligations under these Terms to anyone else without our written consent. We may transfer our rights and obligations under these Terms, for example if our business is sold or reorganized.
21. Governing law
These Terms, and any order you place with us, are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. Claims may be brought in the courts of Ontario.
22. Headings
The headings in these Terms are for convenience only and don’t limit or change their meaning.
23. Changes to these Terms
You can always read the current Terms on this page. The “Last updated” date at the top shows when they last changed.
We may update these Terms from time to time and will post the new version here. Changes apply only to orders placed after the date shown, and the Terms in force when you placed an order always apply to that order.
If you keep browsing the Services after an update, the updated Terms apply to that browsing.
24. Contact information
Questions about these Terms? Email us at support@petalsandkarat.com. We reply within 1–2 business days. Our full details are on our Contact information page.